We had talked to Tribe29 years ago about a SaaS model because we wanted to offer something like that to our customers. In the end, we ended up with the Managed Service Edition. Not exactly what we had in mind but at least a step forward. Probably the time wasn’t ripe for our ideas back then.
Such a SaaS solution is a good option for customers who don’t have their own IT department or don’t have the will or time to build their own monitoring environment and don’t have the need for an “On-Premises” Solution.
What the other customers probably want to express is the fear that with all the new ideas and directions, the maintenance and further development of existing solutions will be neglected. I believe that Checkmk as a product will benefit in the long term from such a SaaS Solution, because now Trieb29 has to work with there Product themself. Tribe29 will then better understand what it means to run and maintain such a platform. And hopefully, they will first update their SaaS Solution before releasing the updates to the other customers 