Btw, I sensed your frustration, rather than aggression. Sometimes things don’t translate well into other cultures and certainly not when everything is just “text”.
I think what you are wanting is interesting.
In short, people are trying their best to help. But I know that doesn’t necessarily help with the frustration for something that looks like it should be simple (I too get frustrated. I really love CheckMK, and maybe that’s why I get more frustrated when it says “no” to something I want).