When exporting the serial numbers from the views we are not getting it for all devices. Some devcies are having serial number Hardwar>Physical Components>Chassis and when creating view with chassis and exporting chassis column says “NOT_CSV_EXPORTABLE“. Please let us know if there is any other way to export the serial numbers of all devices which are getting monitored in checkmk.
So might it be that you are expecting information under the ‘wrong node’ ?
…or also possible a/the information is placed under the wrong node in HW/SW scans.
I think this will need some discussion