Hello Martin,
I had tried that but it doesn’t work either:
with %3B it doesn’t cut the URL but it doesn’t decode the URL to transform the code %3B back to ;
One solution may be to apply an unquote() function when calling the “Custom Notes” to decode the URL.
Example:
import urllib.parse
encodedStr = 'https://myotrs.com/otrs/index.pl?Action=AgentITSMConfigItemZoom%3BConfigItemID=371'
url = urllib.parse.unquote(encodedStr)
print(url) # https://myotrs.com/otrs/index.pl?Action=AgentITSMConfigItemZoom;ConfigItemID=371