Hi Sara
Don’t know where to start
I will start with this post just about features itself. – PART1 - (maybe will later post another or hopefully someone else already will address it before)
Let’s try with the new “feature” portal - and yes the quotes are on purpose.
Starting with some numbers
- nearly 600 feature requests as of today.
- 6900 votes! (without the ones you deleted because co-workers voted from the same office - shows another known problem)
- 3!!! implemented = 0.5% (I think its 5+, but not my job to tell tribe29 what’s implemented - shows another problem)
- 7 done = 1.17% (thanks @martin.hirschvogel, forgot to mention)
- 15 planned = 2.5%
- 75± with over 20 votes = 12.5%
- 2% implemented+done features (I credit you 5 implemented
)
Wow! Great numbers for a start, what do you think?
There was already a big announcement on another conference some years before about the forum and that we, the community, your customers now have a “feature” section in the forum where we can get in touch with you and talk about features we are looking for which would make CMK become an even better tool. You heard us back in the day and we asked for something like it - But sadly, not much happened
Except 3 of your developers who occasionally looked into it and answered - silence.
Don’t remember the numbers (did some analyzing in the past) but much better percentage compared to the new “feature” portal, which supposed to be the better solution for us!
And because of this, let’s call it “not so great (bonding) experience”, many of us already knew after the announcement on the conference about the new “feature” portal where it was heading to - and we’ve been not disappointed! 
Same business as usual, except tribe29 has a new platform and it feels for many, especially new community members and customers, they might be involved.
And of course, it’s much easier for you to maintain and direct people to, and not to forget the marketing part out of it.
But some other reasons/motivations for it been also already clear for many before the announcement on the conference, as “behind the curtains” it was set, moving away from the credit feature model as, original commented by one of the tribe29 staff - “then we don’t need to argue if and why we remove something in the future” - boom!
Not only happened that to us, we already know from some others of your customers, same game there.
Upgrading to a new version and a PAYED feature, suddenly is not there anymore. Implemented and played for the customer itself.
That’s going to be fun in the future! What do you think how those who heard this feel about the future?
But back to the “feature” portal. There was already a talk in the forum after many days, nothing happened, getting anything done or prioritized in the “feature” portal.
Shortly after we saw some been set to “planning”, but the funny part was, it was mainly not what the community and your main customers been asking for,
it was mainly what felt like, was already on the roadmap (good point we need to talk about that too!) from your perspective, finding some AWS and Azure related feature requests with just 2-5 votes (back in the days) suddenly marked as “planned”.
Funny part, still of today, some of them just have 6 votes - compared to those alone on the first 1-3 pages of your “feature portal”, lowest is 13 votes - Can imagine how we feel?
What do you think how that’s going to feel as a customer IF you actually try to work with the portal and put a lot of effort/work into it? Especially if you’ve been hearing the best on the conference - original quoting from one of the tribe29 stuff – “Just because it’s on the “feature” portal, doesn’t mean we going to implement it, even if there will be many votes” - Cool!
That sounds worth for all customers to put actually some effort into it what do you think?
600 features on 12 pages! - how many do you think will click on page two and how many will click on page seven to read and check some of the, really good and needed features?
Just jump over to google and read all public available data about user behavior google found out about - why is there no advertising anymore on page 2
So we have a “feature” portal, people complained in public within the first weeks about it (Zoom Call - RAW vs “Enterprise” and voting power), people complained about nothing happening, still nothing happening, portal get flooded with feature requests, still just 2.5% planned and 0.85% implemented, three out of the top ten features planned so far (one actually implemented but not flagged correctly)
What do you think will be the outcome out of the above?
And that’s just the “feature” portal, which is from customers perspectives the only way to give you feedback about what we, or the majority might be looking for or missing, or wishing to see in CMK.
Cheers
Daniel