2.1.0p34.cre - Cannot update tree(!), Found 1 inventory entries, [agent]

cdnvballer · April 12, 2024, 5:25am

CMK version: 2.1.0p34CRE
OS version:CentOS 7.8.2003

Not sure why this is happening to this one host, nor what is the fix. pls help

Error message: Cannot update tree(!), Found 1 inventory entries, [agent] Empty output from host

Output of “cmk --debug -vvn hostname”: (If it is a problem with checks or plugins)

cmk --debug -vv --inventory-as-check HOSTABCD
+ FETCHING DATA
  Source: SourceType.HOST/FetcherType.TCP
[cpu_tracking] Start [7f9d3083fbb0]
[TCPFetcher] Fetch with cache settings: DefaultAgentFileCache(HOSTABCD, base_path=/omd/sites/sjc1_windows/tmp/check_mk/cache, max_age=MaxAge(checking=0, discovery=450, inventory=450), disabled=False, use_outdated=False, simulation=False)
Not using cache (Too old. Age is 1959 sec, allowed is 450 sec)
[TCPFetcher] Execute data source
Connecting via TCP to AA.BB.CC.DD:6556 (5.0s timeout)
Closing TCP connection to AA.BB.CC.DD:6556
[cpu_tracking] Stop [7f9d3083fbb0 - Snapshot(process=posix.times_result(user=0.010000000000000009, system=0.0, children_user=0.0, children_system=0.0, elapsed=0.36999999918043613))]
  Source: SourceType.HOST/FetcherType.PIGGYBACK
[cpu_tracking] Start [7f9d3083f4f0]
[PiggybackFetcher] Fetch with cache settings: NoCache(HOSTABCD, base_path=/omd/sites/sjc1_windows/tmp/check_mk/data_source_cache/piggyback, max_age=MaxAge(checking=0, discovery=450, inventory=450), disabled=True, use_outdated=False, simulation=False)
Not using cache (Cache usage disabled)
[PiggybackFetcher] Execute data source
No piggyback files for 'HOSTABCD'. Skip processing.
No piggyback files for 'AA.BB.CC.DD'. Skip processing.
Not using cache (Cache usage disabled)
[cpu_tracking] Stop [7f9d3083f4f0 - Snapshot(process=posix.times_result(user=0.0, system=0.0, children_user=0.0, children_system=0.0, elapsed=0.0))]
+ PARSE FETCHER RESULTS
  Source: SourceType.HOST/FetcherType.TCP
  -> Not adding sections: Empty output from host AA.BB.CC.DD:6556
  Source: SourceType.HOST/FetcherType.PIGGYBACK
No persisted sections
  -> Add sections: []
Received no piggyback data
Received no piggyback data
+ EXECUTING INVENTORY PLUGINS
 aruba_wlc_aps: skipped (no data)
 aruba_wlc_aps: skipped (no data)
 check_mk: skipped (no data)
 check_mk: skipped (no data)
 checkmk_agent_plugins: skipped (no data)
 checkmk_agent_plugins: skipped (no data)
 docker_node_info: skipped (no data)
 docker_node_info: skipped (no data)
 fritz: skipped (no data)
 fritz: skipped (no data)
 hp_proliant_da_phydrv: skipped (no data)
 hp_proliant_da_phydrv: skipped (no data)
 hp_proliant_mem: skipped (no data)
 hp_proliant_mem: skipped (no data)
 ibm_mq_channels: skipped (no data)
 ibm_mq_channels: skipped (no data)
 ibm_mq_managers: skipped (no data)
 ibm_mq_managers: skipped (no data)
 ibm_mq_queues: skipped (no data)
 ibm_mq_queues: skipped (no data)
 ipmi_firmware: skipped (no data)
 ipmi_firmware: skipped (no data)
 inv_cisco_vlans: skipped (no data)
 inv_cisco_vlans: skipped (no data)
 inv_esx_vsphere_hostsystem: skipped (no data)
 inv_esx_vsphere_hostsystem: skipped (no data)
 inv_if: skipped (no data)
 inv_if: skipped (no data)
 aix_packages: skipped (no data)
 aix_packages: skipped (no data)
 aix_service_packs: skipped (no data)
 aix_service_packs: skipped (no data)
 inventory_checkmk: skipped (no data)
 inventory_checkmk: skipped (no data)
 checkpoint_vpn_tunnels: skipped (no data)
 checkpoint_vpn_tunnels: skipped (no data)
 dmidecode: skipped (no data)
 dmidecode: skipped (no data)
 docker_container_labels: skipped (no data)
 docker_container_labels: skipped (no data)
 docker_container_network: skipped (no data)
 docker_container_network: skipped (no data)
 docker_node_images: skipped (no data)
 docker_node_images: skipped (no data)
 docker_node_network: skipped (no data)
 docker_node_network: skipped (no data)
 inventory_esx_vsphere_clusters: skipped (no data)
 inventory_esx_vsphere_clusters: skipped (no data)
 inventory_esx_vsphere_virtual_machines: skipped (no data)
 inventory_esx_vsphere_virtual_machines: skipped (no data)
 fortiauthenticator_system: skipped (no data)
 fortiauthenticator_system: skipped (no data)
 fortigate_ha: skipped (no data)
 fortigate_ha: skipped (no data)
 fortimail_system: skipped (no data)
 fortimail_system: skipped (no data)
 fortisandbox_software: skipped (no data)
 fortisandbox_software: skipped (no data)
 fortisandbox_system: skipped (no data)
 fortisandbox_system: skipped (no data)
 k8s_assigned_pods: skipped (no data)
 k8s_assigned_pods: skipped (no data)
 k8s_daemon_pod_containers: skipped (no data)
 k8s_daemon_pod_containers: skipped (no data)
 k8s_endpoint_info: skipped (no data)
 k8s_endpoint_info: skipped (no data)
 k8s_ingress_infos: skipped (no data)
 k8s_ingress_infos: skipped (no data)
 k8s_job_container: skipped (no data)
 k8s_job_container: skipped (no data)
 kube_cluster: skipped (no data)
 kube_cluster: skipped (no data)
 kube_daemonset: skipped (no data)
 kube_daemonset: skipped (no data)
 kube_deployment: skipped (no data)
 kube_deployment: skipped (no data)
 kube_namespace: skipped (no data)
 kube_namespace: skipped (no data)
 kube_node: skipped (no data)
 kube_node: skipped (no data)
 kube_pod: skipped (no data)
 kube_pod: skipped (no data)
 kube_statefulset: skipped (no data)
 kube_statefulset: skipped (no data)
 lnx_block_devices: skipped (no data)
 lnx_block_devices: skipped (no data)
 lnx_ip_r: skipped (no data)
 lnx_ip_r: skipped (no data)
 lnx_packages: skipped (no data)
 lnx_packages: skipped (no data)
 lnx_sysctl: skipped (no data)
 lnx_sysctl: skipped (no data)
 lnx_video: skipped (no data)
 lnx_video: skipped (no data)
 mobileiron_inventory: skipped (no data)
 mobileiron_inventory: skipped (no data)
 mssql_clusters: skipped (no data)
 mssql_clusters: skipped (no data)
 oracle_systemparameter: skipped (no data)
 oracle_systemparameter: skipped (no data)
 snmp_extended_info: skipped (no data)
 snmp_extended_info: skipped (no data)
 solaris_addresses: skipped (no data)
 solaris_addresses: skipped (no data)
 solaris_pkginfo: skipped (no data)
 solaris_pkginfo: skipped (no data)
 solaris_psrinfo: skipped (no data)
 solaris_psrinfo: skipped (no data)
 solaris_cpus: skipped (no data)
 solaris_cpus: skipped (no data)
 solaris_prtpicl: skipped (no data)
 solaris_prtpicl: skipped (no data)
 solaris_routes: skipped (no data)
 solaris_routes: skipped (no data)
 statgrab_net: skipped (no data)
 statgrab_net: skipped (no data)
 win_disks: skipped (no data)
 win_disks: skipped (no data)
 win_exefiles: skipped (no data)
 win_exefiles: skipped (no data)
 win_ip_r: skipped (no data)
 win_ip_r: skipped (no data)
 win_networkadapter: skipped (no data)
 win_networkadapter: skipped (no data)
 win_reg_uninstall: skipped (no data)
 win_reg_uninstall: skipped (no data)
 win_video: skipped (no data)
 win_video: skipped (no data)
 win_wmi_software: skipped (no data)
 win_wmi_software: skipped (no data)
 win_wmi_updates: skipped (no data)
 win_wmi_updates: skipped (no data)
 juniper_info: skipped (no data)
 juniper_info: skipped (no data)
 k8s_nodes: skipped (no data)
 k8s_nodes: skipped (no data)
 k8s_pod_container: skipped (no data)
 k8s_pod_container: skipped (no data)
 k8s_roles: skipped (no data)
 k8s_roles: skipped (no data)
 lnx_if: skipped (no data)
 lnx_if: skipped (no data)
 mem: skipped (no data)
 mem: skipped (no data)
 mem_used: skipped (no data)
 mem_used: skipped (no data)
 mssql_instance: skipped (no data)
 mssql_instance: skipped (no data)
 netapp_api_disk: skipped (no data)
 netapp_api_disk: skipped (no data)
 oracle_dataguard_stats: skipped (no data)
 oracle_dataguard_stats: skipped (no data)
 oracle_instance: skipped (no data)
 oracle_instance: skipped (no data)
 oracle_performance: skipped (no data)
 oracle_performance: skipped (no data)
 oracle_recovery_area: skipped (no data)
 oracle_recovery_area: skipped (no data)
 oracle_tablespaces: skipped (no data)
 oracle_tablespaces: skipped (no data)
 perle_chassis_slots: skipped (no data)
 perle_chassis_slots: skipped (no data)
 perle_psmu: skipped (no data)
 perle_psmu: skipped (no data)
 snmp_info: skipped (no data)
 snmp_info: skipped (no data)
 winperf_if: skipped (no data)
 winperf_if: skipped (no data)
 aix_baselevel: skipped (no data)
 aix_baselevel: skipped (no data)
 aix_lparstat_inventory: skipped (no data)
 aix_lparstat_inventory: skipped (no data)
 allnet_ip_sensoric: skipped (no data)
 allnet_ip_sensoric: skipped (no data)
 citrix_controller: skipped (no data)
 citrix_controller: skipped (no data)
 citrix_state: skipped (no data)
 citrix_state: skipped (no data)
 couchbase_nodes_ports: skipped (no data)
 couchbase_nodes_ports: skipped (no data)
 dell_hw_info: skipped (no data)
 dell_hw_info: skipped (no data)
 docker_container_node_name: skipped (no data)
 docker_container_node_name: skipped (no data)
 esx_systeminfo: skipped (no data)
 esx_systeminfo: skipped (no data)
 fireeye_sys_status: skipped (no data)
 fireeye_sys_status: skipped (no data)
 hp_proliant_systeminfo: skipped (no data)
 hp_proliant_systeminfo: skipped (no data)
 infoblox_osinfo: skipped (no data)
 infoblox_osinfo: skipped (no data)
 infoblox_systeminfo: skipped (no data)
 infoblox_systeminfo: skipped (no data)
 k8s_pod_info: skipped (no data)
 k8s_pod_info: skipped (no data)
 k8s_selector: skipped (no data)
 k8s_selector: skipped (no data)
 k8s_service_info: skipped (no data)
 k8s_service_info: skipped (no data)
 lnx_cpuinfo: skipped (no data)
 lnx_cpuinfo: skipped (no data)
 lnx_distro: skipped (no data)
 lnx_distro: skipped (no data)
 lnx_uname: skipped (no data)
 lnx_uname: skipped (no data)
 lparstat_aix: skipped (no data)
 lparstat_aix: skipped (no data)
 netapp_api_info: skipped (no data)
 netapp_api_info: skipped (no data)
 perle_chassis: skipped (no data)
 perle_chassis: skipped (no data)
 prtconf: skipped (no data)
 prtconf: skipped (no data)
 snmp_os: skipped (no data)
 snmp_os: skipped (no data)
 snmp_quantum_storage_info: skipped (no data)
 snmp_quantum_storage_info: skipped (no data)
 solaris_prtdiag: skipped (no data)
 solaris_prtdiag: skipped (no data)
 solaris_uname: skipped (no data)
 solaris_uname: skipped (no data)
 suseconnect: skipped (no data)
 suseconnect: skipped (no data)
 win_bios: skipped (no data)
 win_bios: skipped (no data)
 win_computersystem: skipped (no data)
 win_computersystem: skipped (no data)
 win_cpuinfo: skipped (no data)
 win_cpuinfo: skipped (no data)
 win_os: skipped (no data)
 win_os: skipped (no data)
 win_system: skipped (no data)
 win_system: skipped (no data)

ChristianM · April 12, 2024, 11:24am

Hi.

Looks like that yor agent is not responding.

Rg, christian

cdnvballer · April 12, 2024, 5:31pm

Hi,

I believe I resolved the issue by going to the device’s service cfg , issuing “remove all and find new” … cleared out whatever errors were in the cache file… thanks

cdnvballer · April 13, 2024, 11:22am

Hi actually the issue seems to be back =(

I believe it’s related to how this host (server/application) keeps creating new stuff under Filesystem E:/Program Files/Commvault/ … and then the agent keeps trying to update services found related to these…
what is the best way to disable service discovery related to this? I don’t care for any discovery of anything under “Filesystem E:/Program Files/Commvault/”

bkuhn · April 14, 2024, 3:27pm

Hi,

you can set up two types of rules for that:

Disabled Services:
There configure to disable everything starting with “Filesystem E:” for example.
Disabled Checks
Here you can disable a Check completely. This is specially useful when monitoring SNMP devices because Disabled Services will only disabled Services, which are the outcome of a check that has to run. With Disabled Checks, this check will not be triggered. So no OIDs will be queried.

cdnvballer · April 16, 2024, 3:22am

Thanks Bastian,
I’ve setup the Disabled Check rule and will continue to monitor.
much appreciated