About the Troubleshooting category

Help on errors encountered and fixing your configuration

Using the Troubleshooting Category

Most of the users who help here are part of our awesome volunteer community. Please be polite and don’t forget to say thanks :wink:

This category is for helping each other on troubleshooting problems.
Do’s
:white_check_mark: If you’re starting out, check the Beginner’s Guide first
:white_check_mark: Browse the Official Guide first to check if there’s a solution there
:white_check_mark: If applicable, mention the article on the Official Guide that you were following
:white_check_mark: Write a meaningful topic title. This helps others quickly understand what your post is about.
:white_check_mark: Provide as much details as possible regarding your issue and configuration. Use the template at the end of this post.
:white_check_mark: Share logs/error messages and screenshots
:white_check_mark: Use the preformatted text format for code and logs for better readability
:white_check_mark: Recognize the person who helped you solve your problem by marking his/her reply as the solution, and of course, don’t forget to thank them :wink:


Dont’s
:x: Asking a very vague question (e.g. I want to use Checkmk, pls help me thx)
:x: One-line posts. Please try to be polite. (e.g. How to monitor Docker? [end of post])
:x: Abusive language and unhelpful criticism (e.g. ranting). It’s okay to be dissatisfied and get impatient, but please make it reasonable.
:x: Spamming
:x: Aggressively demanding for answers. If your problem is very critical, please contact a staff member during working hours (CET) .

Post Template

Here is the post template that you can use to make your issue clearer to everyone. Just edit out the sample placeholder texts.

CMK version : CMK version here
OS version : Sample OS 16.0

Error message : Sample error message

If it is an problem with checks or plugins output of “cmk --debug -vvn hostname” : Sample output


Description of the problem : Insert description here