Auth OK at portal.checkmk.com, Auth Bad at support.checkmk.com

Meta
1

Hi, the company I work for have a small CMK licence for the enterprise version.

I am able to authenticate over portal(link removed) and also able to download updates using my credentials.

However, i am unable to authenticate at support(link removed) - “Sorry, your username and password are incorrect - please try again”. Copy/Pasted credentials with no change in result.

Not quite sure what I am doing wrong. The role visible in portal(link removed) is “Admin” for my account.

Any information is welcome.

2

You have bought the enterprise subscription. Did that also include support?

3

Hi, hm, that’s a good question. I must admit I have not looked into that, up until now I thought subscription = support (probably there are different levels, reactiontimes etc)

I suspect that we do not have support since I’m unable to login. Will have to look at the contract and adjust my expectations :slight_smile:

4

I fail to find an option without support under checkmk.com/de/preise?currency=EUR, there is likely something I fail to understand.

5

Then you need to talk to your customer account manager at Checkmk to get access to the support portal.