Hello Mr.Christian,
Thanks for your reply.
To be more clear, we use CheckMK 1.6 for the monitoring and HP Service Center 3 for the ticketing. The integration with SC3 can only be implemented through Group Service Bus (SOAP Service). The email reader option is disabled by the organization for some reason. So the email notification to the SC3 will not work here.
Is there a way where I can send notification into the GSB interface which will then take care of creating the ticket in SC3?