CMC Dashboard view - service status and alert

On the BI Aggregation the customer can see the status of the check. The customer get also an alert by email - with a delay of the “max number of attempt =2” time. Now the check change his status “to red” and the Aggregate change also the status - also in a short time. The email will send this alert with the delay of the “max number of attempt” time. How can I solve this Problem, that “Aggregate and Email” will show the status change at the same time?

Let the aggregation only work with hard-states.
The options is
Use Hard States - Base state computation on hard states
If a service / host reach the hard state also the mail will be sent.

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I have to different between, when I use the service or the aggregation for the alarm “notification”?