Connection error: ‘ascii’ codec can’t encode characters in position 855-856: ordinal not in range(128)

General
1

Hello!
I was monitoring a StoreOnce, it was working correctly but now I get the following error:
Connection error: ‘ascii’ codec can’t encode characters in position 855-856: ordinal not in range(128)OMD[cmk_prueba]:

I have run the following command:

OMD[cmk_prueba]:~$ cmk --debug -vvn ip_storeonce

[cpu_tracking] Start with phase ‘busy’
Check_MK version 1.6.0p9
Try aquire lock on /omd/sites/cmk_prueba/tmp/check_mk/counters/ip_storeonce
Got lock on /omd/sites/cmk_prueba/tmp/check_mk/counters/ip_storeonce
Releasing lock on /omd/sites/cmk_prueba/tmp/check_mk/counters/ip_storeonce
Released lock on /omd/sites/cmk_prueba/tmp/check_mk/counters/ip_storeonce

  • FETCHING DATA
    [cpu_tracking] Push phase ‘ds’ (Stack: [‘busy’])
    [special_storeonce] No persisted sections loaded
    [special_storeonce] Not using cache (Does not exist)
    [special_storeonce] Execute data source
    [special_storeonce] Calling external program '/omd/sites/cmk_prueba/share/check_mk/agents/special/agent_storeonce --address=ip_storeonce --user=check_mk --password=password --no-cert-check ’
    [special_storeonce] ERROR: Agent exited with code 1: Connection error: ‘ascii’ codec can’t encode characters in position 855-856: ordinal not in range(128)
    [cpu_tracking] Pop phase ‘ds’ (Stack: [‘busy’, ‘ds’])
    CRIT - Agent exited with code 1: Connection error: ‘ascii’ codec can’t encode characters in position 855-856: ordinal not in range(128)

How could you solve this problem?

2

Is it possible that there are some non ASCII characters used for the names of the arrays?
For further debug you need to modify the shipped special agent with a little bit of debug code I think.

You can check this manually if you logged in to the web interface of the storeonce and then open the following URLs

/storeonceservices/cluster/servicesets/
/storeonceservices/cluster/

And for every serviceset you can also check the output with the URL
/storeonceservices/cluster/servicesets/%servicesetid%/services/cat/stores/

I think there are somewhere non ASCII characters included.

1 Like
3

In file “agent_storeonce”, your should replace the lines:

ET.fromstring(raw_xml))

with

ET.fromstring(raw_xml.encode(‘utf-8’))

4

Thank you very much!!

5

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