Error 1923. Service Check MK Service could not be installed. Verify that you have sufficient privileges to install system services

Troubleshooting
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1

Hello community,

I have a problem since this morning on a server where the check mk agent (2.0.p12) cannot communicate with a windows 2012 server host.
It seems have been down since yesteray 22h after apply a patch tuesday apply and reboot.

I saw on the host the check_mk_service is down.
I was not able to start it.
I observed the binary of the service is missing. ( the exe referenced in the service was missing in the folder)
In check_mk interface “Agent update status”, I can see my host with last update “no error yesterday at 21h45” and that thumbprint target = download= installed
The thumbprint is the correct one I see in the bakery agent.

When I try to remove and re install the agent, i got an error in MSI .log

MSI (s) (BC:18) [15:31:52:480]: Product: Check MK Agent 2.0 – Error 1923. Service ‘Check MK Service’ (CheckMkService) could not be installed. Verify that you have sufficient privileges to install system services.

I launch the installation with a domain account who is also local administrator of the host.

What can i do ? Is there a way to manually install the agent ? What kind of privileges could be lacking ?

Regards

2

You can manually remove the vacant service entry.
With the “sc” tool it should be possible → "sc delete "
Then try to install the msi again.

3

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