CMK version: Pro 2.4.0p27
OS version: Ubuntu 24 LTS
Error message:
We’re using monthly reports for reporting the avialability to our customers.
Following configurations were made:
Time Period “9to5”: Monday–Friday 09:00–17:00
- Service Period for services: correctly applied to the affected service via rule (confirmed via “Parameters for this service”)
- SLA definition: monthly period, Computation Type “Service state percentage”, OK minimum 99%
- SLA requirement: “Active in timeperiod” = 9to5
- SLA option “Service Time”: “Base report only on service times” enabled
- SLA option “Consider periods of flapping states”: disabled
Bug description:
A service was flapping exclusively outside the configured service period – specifically from 17:45 until 08:45 the following morning. Despite a correctly configured Service Period and the option “Consider periods of flapping states” being disabled, the flapping is still included in the SLA calculation.
Expected behavior: Events outside the Service Period are not included in the SLA calculation.
Actual behavior: Flapping outside the service period appears with 1.27% in the SLA calculation, causing the OK value to drop to 98.52% and the 99% SLA to be reported as broken.
Has anyone the same problem and a solution for that behavior?
Thanks in advance!
Regards,
Marcus