Get Service notification to stay open

[RayzerSharpe]

I have a service that every now an then generates a series of alarms. I have had a look at flapping but i cannot seeing it being applicable to this case, bedcause the time are so inconsistent. Basically its generating an alarm and in turn a notification email which clears later and generates an update email. This will happen several times in a row at unknown intervals. The issue i have is not with the event getting raised, its with all the subsequent email notifications. So i have a few questions

1. Am i best revisit flapping and try to get it to fit my case
2. Is there any way to configure alarms to stay open until a user decides to close it. I can understand the system clearing it on a state change but it my case it would actually be more useful to keep the alarm open and primarily because no further notifications would be issued.

Thanks in advance for your help
Ray

[andreas-doehler (Andreas)]

For your second question the usage of “Event Console” can help.
Inside the notification rule you can select as method “Forward Notification to Event Console”.
Inside the Event Console you can create your own rules what should happen with this event and it stays open until you close it or it is closed by an new event if configured.
Inside this rules you can specify how the system should process the event. There you can count the subsequent events or close the older event and so on.