How can I contact support for an issue with an agent not listening on any port

General
1

What is the best way to contact checkmk support? I am trying to get help with an agent not listening on any ports… I followed this discussion to no avail Checkmk Agent Not Listening on 6556 After Reinstalling Agent v2.1.0 - #22 by mendikant

2

Hi @AEyes

and welcome to the Checkmk Forum. :v:

If you want to get official Checkmk Support you need to have an active Support Contract with them.
You can find out more about that here → Get support directly from the Checkmk experts

If you already have a Support Contract with Checkmk and just want to know how to raise a support Ticket, you can follow this Knowledge Base article to do so → How to raise a service ticket - Checkmk Knowledge Base - Checkmk Knowledge Base

Other than that, you can contact a Checkmk Partner to get Support from them. Every Partner is handling the Support Contract/Billing on their own. Here you can find all the Checkmk Partners → Find your local Checkmk partner

Or you use the Checkmk Forum to get Community Support from Community Members, Partners, Checkmk Member but without a SLA or a guarantee of success.

If you like support in the forum, you need to provide more information to troubleshoot this issue.

Thanks in advance!

Regards
Norm

3

Thank you very much Norm for the quick and detailed response.