In the past we were able to acknowledge critical states with the following links, which wie included with mails. Is this method still valid? Is there an alternative way? (Rest API is not an option)
In the past, if we used the shared link, then the critical status of the specified service was acknowledged.
Since the update/upgrade we are redirected to a similar page and have to click the acknowlege button so that it works.
I share two pictures to show that the link has definitely the correct credentials and service information.
Furthermore the information is within the page if we click on the button, but it is not inserted directly, which was the case in the past.
we use the initila mentioned link, which we create via script and send via mail to our service teams
then the individual person gets to the picture 1
after pressing button “acknowledge problem” follows picture 2, which shows that all data is there but not inserted immediately
is there any new “method” or variable which we might have to use in our link?
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