I am not able to find services for one of the storage controller

Troubleshooting
1

Hello Team ,

I added 2 Netapp clusters with same rulesets and same credentials in Same folder only .Same user created for both with same password .
I am able to discover all the services for one controller but not able to discover for other controller .Any idea whats wrong with newly added controller?

Below is the cmk -vvI output

Richardson_cluster:

  • FETCHING DATA
    [special_netapp] No persisted sections loaded
    [special_netapp] Not using cache (Does not exist)
    [special_netapp] Execute data source
    [special_netapp] Calling external program “/omd/sites/omdciopd01/share/check_mk/agents/special/agent_netapp -u ‘’ -s ‘’ ’ '”
    [special_netapp] ERROR: Agent exited with code 1:
    [piggyback] No persisted sections loaded
    [piggyback] Execute data source
    No piggyback files for ‘Richardson_cluster’. Skip processing.
    No piggyback files for ‘’. Skip processing.
    Loading autochecks from /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk
  • EXECUTING DISCOVERY PLUGINS (0)
    Trying discovery with:
    Try aquire lock on /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk
    Got lock on /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk
    Releasing lock on /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk
    Released lock on /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk
    SUCCESS - Found no new services, no new host labels
2

What happens if you execute the special agent manually? With all the correct parameters.

1 Like
3

You can get the commandline for the special agent by running cmk -D hostname.

2 Likes
4

Richardson_cluster
Addresses: removed
Tags: [address_family:ip-v4-only], [agent:special-agents], [criticality:prod], [ip-v4:ip-v4], [networking:lan], [piggyback:auto-piggyback], [site:], [snmp_ds:no-snmp], [tcp:tcp]
Labels:
Host groups: check_mk
Contact groups: all
Agent mode: No Checkmk agent, all configured special agents
Type of agent:
Program: /omd/sites/omdciopd01/share/check_mk/agents/special/agent_netapp -u ‘’ -s ‘’ ’
Process piggyback data from /omd/sites/omdciopd01/tmp/check_mk/piggyback/Richardson_cluster
Services:
checktype item params description groups

5

It looks like there are no credentials set for the special agent.
You need to set credential in the configuration rule for that host.

6

I removed credentials …I am using one data soure for entire directory but it is working for one host but not for other host

7

Then the user is not configured on the storage system correctly.
How does the output looks like if you do it manually?

8

Getting same error when i run through GUI …Agent exited 1

[special_netapp] ERROR: Agent exited with code 1:
[piggyback] No persisted sections loaded
[piggyback] Execute data source
No piggyback files for ‘Richardson_cluster’. Skip processing.
No piggyback files for ‘’. Skip processing.
Loading autochecks from /omd/sites/omdciopd01/var/check_mk/autochecks/Richardson_cluster.mk

9

You should run this command with all needed options. Nothing else.
Take a look at the special agent itself you will find the command line options for debug and raw XML output. This would be very helpful for troubleshooting.

1 Like
11

Removed user and password …
It seems to be all the plugins executing for this cluster …given same credentials and same role to the user …
OMD[omdciopd01]:~$ /omd/sites/omdciopd01/share/check_mk/agents/special/agent_netapp -u ‘’ -s ‘’ ‘’ | grep -i netapp_
<<<netapp_api_vs_status:sep(9)>>>
<<<netapp_api_vs_traffic:sep(9)>>>
<<<netapp_api_if:sep(9)>>>
<<<netapp_api_connection>>>

For other storage i am getting more …
not sure why it is causing issue when we use same rules and user for both .

I faced same issue for Vmware hosts and vCenter now …I am able to get services for few hosts and vCenter …Used same credentials and same roles for this , but not able to discover services for few hosts and vcenter …

12

I am using Check-Mk 1.6 Enterprise Edition

13

i did nt make any changes …removed multiple times and added , i am able to discover many of the services …but not discovering few and getting below warning now .

WARNING: Exception while parsing agent section ‘netapp_api_fcp’: ValueError(“invalid literal for int() with base 10: ‘0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0’”,)
File “/omd/sites/omdciopd01/lib/python/cmk_base/data_sources/host_sections.py”, line 299, in _update_with_parse_function
return parse_function(section_content)
File “/omd/sites/omdciopd01/share/check_mk/checks/netapp_api_fcp”, line 150, in parse_netapp_api_fcp
fcp_data[“total_ops”] = int(values.get(“total_ops”, 0))

14

Why do you do a “grep” after the command? You remove all relevant error message or anything else what can help to troubleshoot your problem.

15

Sure , i will update…i checked without grep also , i just want let you know taht few of controllers only executing …

16

Remember that you have also the possibility to use the switches “–debug” and “–xml” to get a little bit more output regarding your problem.

17

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.