Invalid credentials

[brauliom (Braulio Martinez)]

Hello all. How you doing.

Suddenly I got this Error regarding to Invalid credentials.
I changed it from the Users menu , using the cmkadmin
I changed also using the monitoring user with the htpassword and same problem.

Version: 1.6.0p6

[root@Server ~]# su - monitor
Last login: Mon Aug 28 16:20:46 -04 2023 on pts/0
OMD[monitor]:~$ htpasswd -m htpasswd soporte_plataforma
New password:
Re-type new password:
Updating password for user soporte_plataforma

File on /opt/omd/sites/plataforma/etc/check_mk/multisite.d/wato
lock_on_logon_failures = 0

Please let me know if you need more information.
Thanks in advance.
Best Regards.

Braulio Martinez

[kdeutsch (Karl Deutsch)]

Hi @brauliom,
the command to change the password on the CLI is:

htpasswd -m etc/htpasswd soporte_plataforma

… or …

cmk-passwd soporte_plataforma

Karl

[brauliom (Braulio Martinez)]

Hi Karl… danke schon for you reply. I ran the command and the result is the same… look.

Last login: Tue Aug 29 15:10:11 2023 from 10.90.45.66
[root@foprd01bdmonin ~]# su - monitor
Last login: Tue Aug 29 09:47:34 -04 2023 on pts/0
OMD[monitor]:~$ htpasswd -m etc/htpasswd soporte_plataforma
New password:
Re-type new password:
Updating password for user soporte_plataforma

OMD[monitor]:~$ cmk-passwd soporte_plataforma
bash: cmk-passwd: command not found…

Thanks a lot.
Best Regards.

[lkoenig (Lorenz Koenig)]

Hello @brauliom, maybe your user is already locked and needs to be unlocked. You should be able to see that in Users menu or check the config-file ~/etc/check_mk/multisite.d/wato/users.mk

[brauliom (Braulio Martinez)]

Hi Lorenz… How you doing bud. Thanks for your reply
I send you the content of the File users.mk

/opt/omd/sites/plataforma/etc/check_mk/multisite.d/wato

Written by Check_MK store (2023-08-31 08:27:13)

multisite_users.update({

u’explotador’: {‘force_authuser_webservice’: False, ‘locked’: False, ‘roles’: [‘user’], ‘force_authuser’: False, ‘alias’: u’explotadores’, ‘start_url’: ‘dashboard.py’},
u’cmkadmin’: {‘force_authuser_webservice’: False, ‘locked’: False, ‘roles’: [‘admin’], ‘force_authuser’: False, ‘ui_theme’: None, ‘alias’:
u’cmkadmin’, ‘start_url’: ‘dashboard.py’},

u’soporte_plataforma’: {‘force_authuser_webservice’: False, ‘locked’: False, ‘roles’: [‘admin’], ‘force_authuser’: False, ‘ui_theme’: ‘modern-dark’,
‘alias’: u’Soporte’, ‘start_url’: ‘dashboard.py’}, u’automation’: {‘alias’: u’Check_MK Automation - used for calling web services’, ‘locked’: False,
‘language’: ‘en’, ‘roles’: [‘admin’], ‘automation_secret’: ‘a4a005f5-834d-42bf-909b-f9d944abc48d’}})

Thanks a lot.
Please let me know if you will need more information
Best Regards.

[lkoenig (Lorenz Koenig)]

The file looks good, you can see the property locked: Falsefor the user, so it looks like that isn’t the problem. You can try verifying the password you entered via the commandline using htpasswd as the site-user, so you can check if you typed it in correctly: htpasswd -v etc/htpasswd <username>.
Otherwise, you could try creating a new user to see if this issue persists or if just that user-profile is somehow “broken”.

[brauliom (Braulio Martinez)]

Hi Lorenz … thanks a lot bud. Now it worked …
Thank you so much to all for all your help here.

Best Regards.