What is the recommended way to handle the number of notifications that is allowed to be sent over mail and sms? Is it max limit or bulking them in fewer mail and sms?
We have around 400 hosts and 10 000 services and it’s all working fine with the notifications when smaller stuff happens. Some of the hosts have a lot of services that is being checked. If for example 50 services on the same host has a problem we don’t want 50 sms that says there is a problem with service 1, 2, 3 and so on and then 50 more sms when all services on that host is working fine again.
Is it possible to use Setup - Events - Notifications and in the rules there specify “Notification bulking” in some way.
Would this work both for mail and sms? If lets say 50 checks turns to warning would a setting like this give us maybe 2-3 mail and sms instead of 50 for one host since all notifications are bulked inte a few number of mail and sms being sent.
What are your experiences and solutions concerning the number of mail and sms you recieve when larger things happen?
Hello,
I guess bulking could help here.
Just to mention an alternative from my (biased) experience. Some alerting tools like SIGNL4 (which I belong to) offer convenient options to make lives for on-call engineers easier, e.g. flood protection (similar to buking), filtering or different kinds of alerting for different categories, severities or times of the day.
For example you can get a loud wake-up call if something is really critical but just a silent alert when it can wait until the next morning.
I hope this helps you.
Thanks
Ron
The problem is that we can’t use notification bulking for sms, we are using SMSEagle SMS Gateway NXS-9700-4G. Is this a limitation only of the plugin?
Output in GUI is: “The notification script SMSEagle does not allow bulking”. https://exchange.checkmk.com/p/smseagle-1
or is it also something that is in progress and will be supported in future releases of Checkmk?
I was thinking if I should ask SMSEagle support only if everything is supported and ready by Checkmk?
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