No module named cx_Oracle

Gustavo · July 23, 2021, 12:51pm

Hello,

I am trying to run a new check for Oracle DB, but I see this error in the check plugin output:

UNKNOWN - No module named cx_Oracle. Please install it via ‘pip install cx_Oracle’.

Can someone help me please?
Thanks guys!

ChristianM · July 23, 2021, 1:13pm

Hi,
the sulution is described in the error message of the service. You need to install cx_Oracle as site User with “pip install cx_Oracle”. If you have no access to the internet, you need to download the package and install it manually.
Cheers,
Christian

Gustavo · July 23, 2021, 5:05pm

Hi @ChristianM

Do you know how to update Python on the server?

I received this error:

ChristianM · July 26, 2021, 12:07pm

Hi,
yes on the server. The warning message is ok and depends on your checkmk version. Prior version 2.0 cx_Oracle need Python 2. Since 2.0 Python 3 is used.
Please run pip or pip3 in site environment of your server.
Cheers,
Christian

system · July 26, 2022, 12:08pm

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