Hi everyone, we are currently using Checkmk Raw Edition 2.2.0p17
The email notifications actually work, with one exception that I don’t understand. I hope that you can help me.
Situation:
- No mails should be sent outside service hours, but the checks should still be executed so that the current status is still visible in the dashboard.
- If a service enters the WARN/CRIT status outside of service hours and retains this status until the start of service hours, the notification should be sent.
- According to the documentation Notifications - via Email, SMS, ticket system and more, the rules “Notification period for hosts” and “Notification period for services” can be used for this purpose. Section 6.3 states “Monitoring events for an object that is not currently in its notification period will not be notified. Such notifications will be ‘reissued’ when the notification period is active again - if the host/service is still in a problem state.”
Problem:
- In my case, no notifications are generated if the host/service goes into WARN/CRIT status outside the service period and retains this status until the service period begins.
- If the status change takes place within the service times, the notifications are generated correctly.
My configuration:
- Time period for the maintenance window: 00:00 - 05:30
- Time period for the service time: 24/7 (with exclude 00:00 - 05:30)
- One rule each for “Notification period for hosts” and “Notification period for services”, in which the time period for the service time is used
- A rule under “Notifications” of type “mail” (without the condition “Match only during time period”, as the notifications are not sent subsequently in this case according to the documentation)
Have I misunderstood the documentation on the notification settings, or have I misconfigured something? Do you have any tips on what else I can check? Thank you very much.
A screenshot of an example: The server did not start up properly after a WSUS update. A notification should have been generated at the start of the service time at 05:30. When the server was restarted at 08:40 and the status had changed again, notifications were sent.
