I was curious myself, so I asked the Checkmk AI chat “can notifications be send to other contacts when problems are not acknowledged within specific timeframe?”.
It gave following response:
Yes, notifications can be sent to other contacts if problems are not acknowledged within a specific timeframe in Checkmk. This can be achieved through escalation rules in the notification setup. You can configure escalation by creating additional notification rules that trigger based on the number of notifications sent. For example, you can set notification rules so that initial notifications are sent to primary contacts, and if the problem persists and is not acknowledged, subsequent notifications can be sent to team leaders or management.
Here is an example of how you can set it up:
- Create a periodic notification rule to send alerts at fixed intervals until the problem is acknowledged.
- Add escalation rules that specify different contacts based on how many notifications have been sent.
For a visual example, refer to the image below:
Sources: Switching on notifications & Setting up notifications by rules.