NTP Check does no longer respond with data

After installing the Appliance 1.5.0 and 2.0.0p24.cee the NTP Check does no longer respond with data.
Anybody else with this problem?

Log file on the Appliance:

May 17 09:06:56 v-ger-cmk-0001 dbus-daemon[548]: [system] Failed to activate service 'org.freedesktop.timesync1': timed out (service_start_timeout=25000ms)
May 17 09:06:31 v-ger-cmk-0001 systemd[1]: Condition check resulted in Network Time Synchronization being skipped.

Normally i am Monitoring out Remote Instances from our central site.
When changing it to monitoring itself, it doesn`t even detect a NTP Service.


Would be nice if we could discuss issues in a separate thread.

Related to your issue: We need the output of these commands from one of the affected systems:

  1. cat /etc/ntpd.conf
  2. systemctl status ntp.service

Hi Lars,

which thread should this be issues discussed in?

  1. i don`t have a ntpd.conf.
    cat /etc/ntp.conf :
root@v-ger-cmk-0001:~# cat /etc/ntp.conf
# Generated by cma-setup
driftfile /var/lib/ntp/ntp.drift

statistics loopstats peerstats clockstats
filegen loopstats file loopstats type day enable
filegen peerstats file peerstats type day enable
filegen clockstats file clockstats type day enable

server 10.10.16.10 iburst
server 10.10.16.11 iburst

restrict -4 default kod notrap nomodify nopeer noquery
restrict -6 default kod notrap nomodify nopeer noquery

restrict 127.0.0.1
restrict ::1

  1. it is active for a short time and then it seems to stop.
root@v-ger-cmk-0001:~# systemctl status ntp
● ntp.service - Network Time Service
   Loaded: loaded (/lib/systemd/system/ntp.service; enabled; vendor preset: enabled)
   Active: active (running) since Wed 2022-05-18 09:41:12 CEST; 5s ago
     Docs: man:ntpd(8)
  Process: 30754 ExecStart=/usr/lib/ntp/ntp-systemd-wrapper (code=exited, status=0/SUCCESS)
 Main PID: 30760 (ntpd)
    Tasks: 2 (limit: 4686)
   Memory: 2.0M
   CGroup: /system.slice/ntp.service
           └─30760 /usr/sbin/ntpd -p /var/run/ntpd.pid -g -u 104:106

May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: restrict ::: KOD does nothing without LIMITED.
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen and drop on 0 v6wildcard [::]:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen and drop on 1 v4wildcard 0.0.0.0:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen normally on 2 lo 127.0.0.1:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen normally on 3 ens32 10.27.16.12:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen normally on 4 lo [::1]:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen normally on 5 ens32 [fe80::20c:29ff:feb0:fbdd%2]:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listening on routing socket on fd #22 for interface updates
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: kernel reports TIME_ERROR: 0x4041: Clock Unsynchronized
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: kernel reports TIME_ERROR: 0x4041: Clock Unsynchronized
root@v-ger-cmk-0001:~# systemctl status ntp.service
● ntp.service - Network Time Service
   Loaded: loaded (/lib/systemd/system/ntp.service; enabled; vendor preset: enabled)
   Active: inactive (dead) since Wed 2022-05-18 09:41:21 CEST; 1min 21s ago
     Docs: man:ntpd(8)
  Process: 30754 ExecStart=/usr/lib/ntp/ntp-systemd-wrapper (code=exited, status=0/SUCCESS)
 Main PID: 30760 (code=exited, status=0/SUCCESS)

May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listen normally on 5 ens32 [fe80::20c:29ff:feb0:fbdd%2]:123
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: Listening on routing socket on fd #22 for interface updates
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: kernel reports TIME_ERROR: 0x4041: Clock Unsynchronized
May 18 09:41:12 v-ger-cmk-0001 ntpd[30760]: kernel reports TIME_ERROR: 0x4041: Clock Unsynchronized
May 18 09:41:21 v-ger-cmk-0001 systemd[1]: Stopping Network Time Service...
May 18 09:41:21 v-ger-cmk-0001 ntpd[30760]: ntpd exiting on signal 15 (Terminated)
May 18 09:41:21 v-ger-cmk-0001 ntpd[30760]: 10.10.16.10 local addr 10.27.16.12 -> <null>
May 18 09:41:21 v-ger-cmk-0001 ntpd[30760]: 10.10.16.11 local addr 10.27.16.12 -> <null>
May 18 09:41:21 v-ger-cmk-0001 systemd[1]: ntp.service: Succeeded.
May 18 09:41:21 v-ger-cmk-0001 systemd[1]: Stopped Network Time Service.

For future issues better create a dedicated thread in case there is no related one open yet. Otherwise it is likely that things get mixed up in the announcement thread.

Other than that, good news: We were able to track down the issue. It will be solved by Update agent to 2.0.0p25 with the next release which we are planning to publish in the next days.

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