Opsgenie notification doesn't works at Checkmk 2.0.0p3 @ json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)

jmelega · April 19, 2021, 8:24am

It is a fresh new docker installation from check-mk-enterprise-docker-2.0.0p3.tar.gz.

2021-04-19 08:09:47,161 [20] [cmk.base.notify] 2021-04-19 08:09:47,594 [20] [cmk.base.notify] 2021-04-19 08:09:47,595 [20] [cmk.base.notify] 2021-04-19 08:09:47,595 [20] [cmk.base.notify] 2021-04-19 08:09:47,595 [20] [cmk.base.notify] 2021-04-19 08:09:47,595 [20] [cmk.base.notify] 2021-04-19 08:09:47,595 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,596 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,597 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,598 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,599 [20] [cmk.base.notify] 2021-04-19 08:09:47,600 [20] [cmk.base.notify] 2021-04-19 08:09:47,600 [20] [cmk.base.notify] 2021-04-19 08:09:47,600 [20] [cmk.base.notify] 2021-04-19 08:09:47,642 [20] [cmk.base.notify] executing /omd/sites/<OMD_SITE>/share/check_mk/notifications/opsgenie_issues
Output: Traceback (most recent call last):
Output: File “/omd/sites/<OMD_SITE>/share/check_mk/notifications/opsgenie_issues”, line 14, in
Output: sys.exit(opsgenie_issues.main())
Output: File “/omd/sites/<OMD_SITE>/lib/python3/cmk/notification_plugins/opsgenie_issues.py”, line 182, in main
Output: return connector.handle_alert_creation(
Output: File “/omd/sites/<OMD_SITE>/lib/python3/cmk/notification_plugins/opsgenie_issues.py”, line 68, in handle_alert_creation
Output: response = self.alert_api.create_alert(create_alert_payload=body)
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api/alert/init.py”, line 1136, in create_alert
Output: (data) = self.create_alert_with_http_info(create_alert_payload, **kwargs) # noqa: E501
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api/alert/init.py”, line 1197, in create_alert_with_http_info
Output: return self.api_client.call_api(
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api_client.py”, line 424, in call_api
Output: return self.__call_api(resource_path, method,
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api_client.py”, line 219, in __call_api
Output: raise exception
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api_client.py”, line 197, in __call_api
Output: response_data = self.retrying.call(fn=self.request, method=method, url=url,
Output: File “/omd/sites/<OMD_SITE>/lib/python3/tenacity/init.py”, line 411, in call
Output: return self.call(*args, **kwargs)
Output: File “/omd/sites/<OMD_SITE>/lib/python3/tenacity/init.py”, line 423, in call
Output: do = self.iter(retry_state=retry_state)
Output: File “/omd/sites/<OMD_SITE>/lib/python3/tenacity/init.py”, line 360, in iter
Output: return fut.result()
Output: File “/omd/sites/<OMD_SITE>/lib/python3.8/concurrent/futures/_base.py”, line 432, in result
Output: return self.__get_result()
Output: File “/omd/sites/<OMD_SITE>/lib/python3.8/concurrent/futures/_base.py”, line 388, in __get_result
Output: raise self._exception
Output: File “/omd/sites/<OMD_SITE>/lib/python3/tenacity/init.py”, line 426, in call
Output: result = fn(*args, **kwargs)
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/api_client.py”, line 468, in request
Output: return self.rest_client.POST(url,
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/rest.py”, line 307, in POST
Output: return self.request(“POST”, url,
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/rest.py”, line 240, in request
Output: data = self.decodeResponse(r.data)
Output: File “/omd/sites/<OMD_SITE>/lib/python3/opsgenie_sdk/rest.py”, line 336, in decodeResponse
Output: return json.loads(data)
Output: File “/omd/sites/<OMD_SITE>/lib/python3.8/json/init.py”, line 357, in loads
Output: return _default_decoder.decode(s)
Output: File “/omd/sites/<OMD_SITE>/lib/python3.8/json/decoder.py”, line 337, in decode
Output: obj, end = self.raw_decode(s, idx=_w(s, 0).end())
Output: File “/omd/sites/<OMD_SITE>/lib/python3.8/json/decoder.py”, line 355, in raw_decode
Output: raise JSONDecodeError(“Expecting value”, s, err.value) from None
Output: json.decoder.JSONDecodeError: Expecting value: line 1 column 1 (char 0)
Plugin exited with code 1

_rb · April 19, 2021, 8:46am

can you post a screenshot of your notification settings for opsgenie?
Setup → Notifications → “Edit this notification rule” → Section “Notification Method”

jmelega · April 19, 2021, 8:58am

jmelega · April 19, 2021, 9:01am

It isn’t a global notification rule, but user related. Settings in the screenshot are same which I am using as well for Checkmk 1.6.0p22

_rb · April 19, 2021, 10:39am

thanks for the screenshot. We will have a look

_rb · April 20, 2021, 9:39am

I can not reproduce this with your settings (even within docker and configured as user notifcation rule).
Does this happen for all Host/Service notifications for this user?

jmelega · April 21, 2021, 12:16pm

I have created other environment. I am running docker container on the host within VirtualBox.
There I have created notification to Opsgenie under global notification, but with same result. Notification is falling as well.

There are affected different hosts/services.

Note: We are using the “Rest API HTTPS over JSON” integration in the Opsgenie.

_rb · April 21, 2021, 12:58pm

what’s the reason for not using the checkmk integration?

jmelega · April 21, 2021, 1:31pm

As I understood correctly the the Opsgenie integration for Check (2nd row on the screen) is is using API v1.

But plugin within Checkmk is for API v2.

We tested in the past as well scrip from Opsgenie (https://raw.githubusercontent.com/opsgenie/opsgenie-integration/master/check_mk/opsgenie). I was not satisfied Is it works with Checkmk v2? I guess I tested it as well without successful.

Eventually what is better way to send notification to Opsgenie from Checkmk v2? Your hints or experience.
https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-checkmk/
or
https://docs.checkmk.com/latest/en/notifications_opsgenie.html

At that moment I am satisfied with 1.6.0p22, but we are thinking about update to v2. Therefore I made some tests.

_rb · April 21, 2021, 3:56pm

If you use the howto from our docs (using an api key of the checkmk integration), this should work fine with checkmk 2.0

jmelega · May 14, 2021, 6:16pm

Finally I found error. I had a typo in the domain settings . Instead of https://api.eu.opsgenie.com there was https://app.eu.opsgenie.com.

system · May 14, 2022, 6:16pm

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