Parsing of section huawei_wlc_aps failed WLC 6508

Troubleshooting
1

CMK version:2.3.0p23
OS version:Ubuntu 20.04

Error message:Parsing of section huawei_wlc_aps failed

Output of “cmk --debug -vvn hostname”: (If it is a problem with checks or plugins)
“exc_traceback”: [
[
“/omd/sites/check_mk/lib/python3/cmk/checkengine/sectionparser.py”,
117,
“_parse_raw_data”,
“return parse_function(list(raw_data))”
],
[
“/omd/sites/check_mk/share/check_mk/checks/huawei_wlc_aps”,
60,
“parse_huawei_wlc_aps”,
“ap_id, radio_state_2GHz, ch_usage_2GHz, users_online_2GHz = aps_info2[2 * idx]”
]
],
“exc_type”: “IndexError”,
“exc_value”: “list index out of range”,
“id”: “81414706-e307-11ef-87ea-9bb2d72acfa7”,

Hello, i see on the crash report all the data are correctly retrived but continue crashing on parsing. How can i solve it?

Thanks

2

This looks like the device is sending faulty data.
You can submit the crash report to us via Checkmk directly in case there is actually a bug.

3

Ok thanks, i’ve just sent the crash report to feedback@checkmk.com

4

Just a little note: if your instance has internet access, I would recommend using the internal tool in the GUI to send the crash report directly – that way, if needed, it would be possible to contact you for more details based on the information sent together with the report.

Please only send crash reports to feedback@checkmk.com if your Checkmk does not have access to internet.

5

Ok thanks, need to update from the GUI or have you already recived the email?
Thanks

6

What I mean is that when the crash report is formed, you can send it from the GUI in Monitor > Crash reports > Select Crash report > Enter Name and Email Address > Submit report.

I checked, there is no email from you at the feedback@checkmk.com. If you can submit the report from the GUI that is enough though, no extra steps are needed :slight_smile:

7

OK, just send via gui this crash report: 1fa9e1ee-ed0a-11ef-956a-23d5fa1b2f40
Thanks

1 Like