Removing comments no longer removes acknowledgement

Noticed some new behavior in 2.0p5 where removing a comment from an acknowledgement does not remove the acknowledgement itself. In addition if you try to remove the acknowledgement once the comment is gone, the acknowledgement will remain.

Seems odd but wondering if anyone else has experienced this particular issue.

seems to be a problem since 2.0.0. We will have a look

1 Like

Just checking back in, seems to continue to be an issue in 2.0.0p8 enterprise.

Here the same with 2.0.9p CEE - and I’m not able to remove the acknowledgement after that. I deleted it several times, restarted the site but the acknowledgement is still on that service.

Edit
I have two services where I can’t delete the acknowledgement

Ok I found out where the issue is:

-if you delete the acknowledgement, CheckMK is deleting the ack and the comment
-if you delete the comment first, you where not able to delete the acknowledgement.

Now I have 5 acks I can’t delete :smiley:

The workaround that i’ve found (which sucks btw) is to remove the service, apply changes, add the service back again :grimacing:

Issue still persist with 2.0.0p11 CEE. I can’t remove the acknowledgement.

Another workaround when stuck with an ack without a comment is to just acknowledge the problem on the service again (incl. writing a comment) and then removing the ack on the service.

Hi,
this was fixed in Checkmk 2.0.0p12: https://checkmk.com/werk/12697

Karl

2 Likes

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed. Contact an admin if you think this should be re-opened.