CMK version:
Checkmk Enterprise Edition 2.3.0p36
OS version:
Checkmk virt1 Mark I - Version: 1.7.12
Error message:
Could not acknowledge Incident because of missing context information. Maybe the user used for login has too few permissions? At least the role ‘itil’ is required.
followed by
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host=‘.service-now.com’, port=443): Read timed out. (read timeout=10.0)
Enabling debugging I don’t get much more info from notify.log
2025-09-18 14:00:01,505 [20] [cmk.base.notify] executing /omd/sites//share/check_mk/notifications/servicenow
2025-09-18 14:00:12,033 [20] [cmk.base.notify] Output: Could not acknowledge Incident because of missing context information. Maybe the user used for login has too few permissions? At least the role ‘itil’ is required.
2025-09-18 14:00:12,034 [20] [cmk.base.notify] Plug-in exited with code 1
The ITIL role is set for the user.
I have no issues reaching .service-now.com from the cmk host.
Not sure how to take the next steps to troubleshoot. Any help is appreciated, thanks!