Smart ping settings for WAN are not applying

Troubleshooting
1

I have a couple of WAN hosts that frequently show down (ping was over 15s) and then back up again a minute later. After a couple hours it happens again.

So, in the SmartPing rule for hosts on the WAN segment, I increased the timeout settings from 1500ms to 2000ms, since none of the “down” reports ever show excessive numbers (always <16.5s). The host is most definitely NOT down, because during a “down” time, I can still ping and interact with the host.

The hosts in question are pfSense firewalls, and from my reading, some firewalls will drop the SmartPing packets. So I am looking for two answers here:

  1. can I revert to a “regular” ICMP ping instead of SmartPing?
  2. why am I still seeing that the timeout is 15s in the notification when I have the rule set to 20?

Is there a way to generate a report of all rules that are applied to a given host, much like RSOP in Windows? This will allow me to see whether the rule is even applying, which it appears NOT to be.

2

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3

You configured the classic ping rule for the WAN segment.

For smart ping you can only configure the interval where the smart ping expects any response from the target system. The default setting is 2,5 intervals (15 seconds - 2,5 x 6 seconds default interval).

You need to modify this rule

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4

OK, so I changed it to 3.0, since that will give me 18s, which I have never seen.

If I wanted a host to use classic ping instead of smartping, where would I make that change?

5

Then you need to change the rule for the “Host check command” for this host.

6

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