Sorry Mike, but we refuse to do this anymore. We have to pay for each bug they fix for us (and every other customer). This is unacceptable and no other company does it this way.
And sending bug reports to feedback@ is pretty useless since literally nothing happens then despite tribe29 says that this is the way to go since we made them aware of their agb / terms of use. To cite the AGB (sorry for german)
Die Behandlung von Softwarefehlern wird bei der Berechnung der Support-Tickets nicht berücksichtigt und erfolgt daher unabhängig vom gewählten Supportpaket für den Kunden kostenlos.
So @TLI @martin.hirschvogel @Sara etc: What exactly does that mean? Can we assume that we won’t be charged for bugs anymore? Or if we’d have to use feedback@ then. Will you change your mindset and respond to these mails properly?
And to be honest: I don’t see the point, paying additionally for Bug Fixes. In other words: We pay for broken software, we pay a significant fee for support every year, do QA at nos customer and would have to pay even more, that the vendor fixes it. I wouldn’t even pay additonal $10/year for that because it makes NO sense since we already pay for support!