For one host I have a service defined with “Service custom attributes” defined as “SERVICE_PERIOD xxxx” where xxxx is a time period defined in wato configuration “Time Periods”. This is set to monday to friday between 06:00 and 20:00. So everything outside that, including weekends are not in the SLA.
This service has been unavailable for a few times last month, also outside the configured time period. I was expecting that when I click on “Availability” for this service, and in the report details I select “Base report only on service times”, the times the service was unavailable outside the service window would not be included. However, they are still included and visible in the “Timeline”, making the report incorrect for the agreed SLA and set Time period. When I select “Base report only on non-service times”, it shows the service asif it had no downtime at all.
Am I misunderstanding the concept of these service times and the report options? I’m running Check_mk 1.6.0p11.