beermann
(Sune Beermann)
May 27, 2024, 8:56am
1
CMK version:2.3p3 Cloud Edition
OS version:Almalinux 9
Error message: → does not match: The service level 0 is not between 30 and 30.
The error message is the output from var/log/notify.log
So I have notifications rules that trigger services of the Service Level 30 (Platinum) when going to critical. But i get the error above when testing.
This was working in 2.2 but after upgrade it does not work.
Anyone seen anything like this before?
aeckstein
(Andre Eckstein)
May 27, 2024, 9:10am
2
Hi Sune,
does the affected service show the correct service level in the service view table ?
beermann
(Sune Beermann)
May 27, 2024, 10:20am
3
yes they do.
Added the Column to our default view.
beermann
(Sune Beermann)
May 27, 2024, 10:51am
4
Starting think i need to create a bug report on this one.
_rb
(RB)
May 27, 2024, 12:13pm
5
Configured a service level (30) to one service.
Configured notification rule like shown in your screenshot
→ Matches this service and does not match for others
Update to 2.3.0p2
→ Matches this service and does not match for others
You are really sure it’s a service from your adjusted view?
1 Like
beermann
(Sune Beermann)
May 27, 2024, 12:52pm
6
I will just try this.
Configure a service level (30) on a service.
Apply config.
The do a manual test.
output from var/log/notify.log
Still no cigar.
Might this issue be connected with my notification problem?
CMK version: 2.3.0 Enterprise
OS version: Ubuntu 20.04
Error message:
Hey there,
we log every event to a log file. This mechanism worked fine until 2.2.0p25. After the update, we don’t get any notifications for service events anymore.
Host events are delivered just fine.
What I did to test is use the “Test notification” tool. Using the tool, I get notifications. But when a service status changes, I don’t get a notification.
As shown in the screenshot, there is no Service notification, jus…
One possible problem could be that the “Test notification” has not all the variables like a normal notification.
Normal notification
Test notification
I don’t know that SL variable is evaluated inside the notification rules.
1 Like
beermann
(Sune Beermann)
May 28, 2024, 9:36pm
9
hmm @andreas-doehler could be the case when testing, But it does not seem to work under normal circumstances either.
I will continue to try and find the reason.
In my case the test is working.
Assigned SL 20 to the services.
Got one event as shown in my screenshot above.
The notification rule has only the SL condition.
And i made a replay for the event and got the notification.
Also inside the “notify.log” i see this
system
(system)
Closed
May 29, 2025, 5:11am
11
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