How to Setup Notification Escalation?

[switch609]

Hello

I was wondering if it was possible to setup Notification Esclation.

Let says email gets sent out level 1 support if the issue is not acknowledge after 1 hour it then gets escalated to level 2 support team so on so forth.

If anyone has a document on how to it would be much appreicated. Currently on patch 2.1.0.p39 Enterprise

[aeckstein (Andre Eckstein)]

Hi Marc-Aurel,

yes, this is possible and needs two configuration options:

1. Configure the ruleset “Periodic notifications during host|service problems”.
   This will create additional notifications in the timeframe you configure.

2. Create at least 2 notification rules based on the condition “restrict notification number”
   Example:
   The first rule “Mail” only matches the first notification
   The second rule “Ticket System” matches only the second notification.

You can have different contacts, notification plugins and conditions in those rules.

This can be adapted as easy or complex as you want to set it up

[switch609]

Hello Andre

I don’t seem to have the option for “Periodic notifications during host|service problems”
in the notification method

[elias.voelker (EliasV)]

Hi @switch609

this section of the ‘Notifications’ article may be helpful (linking to the right section): Notifications - via Email, SMS, ticket system and more

[aeckstein (Andre Eckstein)]

Its a setup ruleset, not a rule in the notification part