Opsgenie integration

[HvR (Henry van Riel)]

Versions: 1.6.0p15 / p17

Somewhat new to checkmk and in the process of moving customer to checkmk, but running into an issue with Opsgenie integration.
Alerts are being created, but not closed.
From what I can see checkmk sets SVC_PROBLEM_ID: 0 and HOST_PROBLEM_ID: 0 once the alert clears for all events.
Is this expected behavior?

[Dirk]

You are not alone:

Check_MK not passing SVC_PROBLEM_ID for Close to OpsGenie notification plugin

I have verified that the OpsGenie plugin opsgenie_issues.py is working correctly. I created a new site with only 2 hosts and only the bare minimum of configurations for OpsGenie notifications. This basic environment is able to create, acknowledge and Close alerts in OpsGenie. In my production site, cmk_notify is only able to create and acknowledge an alert in OpsGenie. CMK is not passing the event SVC_PROBLEM_ID for only the “Close” to the opsgenie_issues.py plugin. How do I troubleshoot this …

[HvR (Henry van Riel)]

I reached out to Opsgenie support to see if they had any other customers reach out with the same issue and that is the case.
It looks like you can’t use the standard Opsgnie plugin. I followed their integration guide by adding the plugin they point to and now its working. Using that notify plugin you can copy and past the URL with the api key.